Last week, the Department of Health and Human Services (HHS) released the first full month of 988 Lifeline data (from August 2022). Based on the data, the Lifeline saw a 45% increase in overall volume compared to August 2021, an addition of more than 152,000 contacts (calls, chats, and texts). Additionally, the answer rates and wait times substantially improved: answered chats and texts rose to 97% and 98% respectively, and average wait times for chats was 34 seconds and 85 seconds for texts.


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