Chicago Tribune:

When a CARE team responds to an individual in crisis, the team offers de-escalation, mental health assessment, referrals to community services and transport to community-based destinations as appropriate. The CARE team conducts follow-up with individuals in crisis one day, one week and one month after the encounter.

The program just completed its first year, responding to almost 500 calls to 911 that had a mental health or substance-use component to them but no arrests. Richards is looking to utilize the NFL funds to expand CARE services to the West Side and other parts of the city as well as adding a second shift to existing teams that cover 10 a.m. to 10 p.m., when call volume is highest.

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