Statewide: 988 counselors want more protection from abuse and harassment
https://www.nprillinois.org/illinois/2024-09-26/statewide-988-counselors-want-more-protection-from-abuse-and-harassment
Sexually inappropriate calls, texts and chats are infrequent, but not uncommon on the 988 line, as are other types of abuse, including pranks, insults and personal attacks on the crisis counselors.